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FAQ

Need help ?

Make sure to check our knowledge base

Knowledge Base

Location Operators

Do you provide turnkey solutions?

Yes we do! We have partners in North America, Europe and the Middle East who provide turnkey solutions. Please send us a contact form specifying your location and any other relevant information and we will promptly introduce you to one of our turnkey partners.

Can I get on the phone and talk with someone about this product?

Absolutely! Call us at +1 (855) 728-7155. We are happy to answer any questions you have!

Do I need a server to run SpringboardVR?

Our software is cloud-based so you do not need a server. The Desktop Client (which includes the Experience Launcher) needs to be downloaded and installed on each PC but the Operator Panel is a web application and therefore can be accessed through the web browser of any device connected to the internet. We recommend an iPad or Android tablet.

How much does SpringboardVR cost?

SpringboardVR's software costs $30 USD per month per station and includes the following core features:

  1. Operator Panel where you can manage content, monitor multiple stations, receive call for help notifications, and much more.
  2. Online booking system which you can integrate into your website so your customers can book and pay online in advance.
  3. In-HDM VR experience launcher. Click here to see it in action.

 

We offer volume discounting at 10+ stations where the price drops to $25 USD per month per station. At 25+ stations, we will discuss a discount on a case by case basis.

 

The cost for content (commercial licenses) is in addition to the cost of the software since we are simply the licensing platform not the content creators. For a full list of available experiences and their associated prices, please refer to our marketplace here.

Does the 30-day free trial include commercial licensing?

No, it does not. We require you to be a paying customer with your billing information on file since content creators distribute Steam keys for free through our platform. However, you can simply side load content already installed on your PC(s) during the free trial.

Can I set the software up on all my stations during my 30-day trial?

Yes! You can install SpringboardVR on an unlimited number of stations during your 30 day trial.

Do I need to sign a contract?

No, our software is month to month. 

Does SpringboardVR support Windows MR or Oculus Rift?

We support Windows MR through the SteamVR bridge. 

We do not currently support the Oculus Rift. 

 

What do I need during my setup with SpringboardVR?

Make sure you have access to one of your Vive stations and an active internet connection. You also need to have your Steam and SteamVR accounts set up as well. Setups generally take 30 minutes to an hour.

Also make sure to provide contact information in the calendar notes when scheduling your appointment.

For setups outside the U.S., a Skype ID is recommended.

Do I need to purchase each title in addition to paying the per-minute license?

We currently utilize Steam for content distribution. The majority of content creators distribute  Steam keys for free through our platform so that content can be downloaded and installed on all stations at no cost. From there our desktop client keeps track of the total number of minutes played per title and we bill you accordingly on the 1st of the following month. All of this is fully automated.

Can I upload my own text descriptions, video previews, & other relevant content information?

Yes, you can customize your content list however you want. We upload all relevant data for most content automatically––and you can change whatever you like.

Do all titles on your Marketplace come included once I install SpringboardVR?

All titles will be available for you to license but you first need to manually select, download and install content. 

Do you support language translation?

We provide translations for our Booking system, Monitor application, and Launcher software in:

  • English (U.S.)
  • Estonian
  • Finnish
  • French
  • German
  • Polish
  • Portuguese (Brazil)
  • Spanish (Spain)
  • Chinese (Standard Mandarin)
  • Japanese
  • Korean
  • Slavik
  • Hungarian

 

If there is a language that you would like to request support for please contact our support.

We also support manual translation of the category titles and content descriptions through editing the entries in your admin panel - though full translation support is on our roadmap.

You can manually translate the content description in the dashboard by going to “Games” → Choose a title and click “Edit” → “Edit Game Details”.

Does content need to be installed locally on each station or can I stream content?

Content needs to be locally installed on each PC.

What content can I add into the SpringboardVR Launcher?

We support any VR content supported by SteamVR - though selecting content requires motion controllers such as the Vive controllers to operate.

What PC specs do you recommend?

8th Gen Intel® Core™ i7 8700 Processor
NVIDIA GTX 1080 graphics
16GB of RAM
256GB* SSD and secondary 2TB* Hard Drive

*For storage drives: GB = 1 billion bytes. TB = 1 trillion bytes. Actual formatted capacity is less. Up to 36GB of system disk is reserved for system recovery software. 

 

If you are not sure what type of VR-ready PC you should purchase, we recommend the HP EliteDesk 800 G4 Workstation, a fantastic build from our partner, HP a company that has strongly supported the LBVR space from the beginning. Email [email protected] and ask for the SpringboardVR-approved system.**

**Not Available in all regions.

Will I be restricted to only using your content if I sign up for SpringboardVR?

No. You can also license through Steam Site Licensing or by directly contacting the Content Creator and negotiating a one-off deal. You can also add in-house created content provided it utilizes SteamVR.

I do not have internet access. Can you support me?

Not at the moment since our software is cloud based. However, we do have a safety mode which is a feature that allows your location to continue running in the event of internet outage or server downtime. 

Can you support me if I operate a mobile/events based VR business?

Yes, provided you have an internet connection. In most cases a mobile hotspot will suffice.

Who can I contact with technical questions?

Feel free to email us anytime at [email protected].